All shipping charges are non refundable.
We will accept returns on any new, unopened products returned within 30 days from the original date of purchase. You may return items to us either ar our store location in Hickory, NC, or your may ship your return to us at your expense. In the event that you receive a faulty product, please contact the manufacturer of the item for a refund or replacement. You may also contact us to obtain information as to the manufacturer of your item. In the event that you receive the wrong item, please contact us so that we may set up a pre-paid return authorization.
If you do not receive a product you have ordered, please contact us and let us know so that we can track your item down with the shipper. While we will make every effort to find out why you have not received an item we have shipped, We can not be held responsible for damages or loss attributable to the shipper.